Last Updated: 30th, March 2024

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We accept authorized returns within Ten (10) business days from the date of receipt of the RMA (Return Merchandise Authorizations) unless otherwise specified.

 

Conditions for Returns:

• All authorized returns must include all items or components from the original package.

• All components must be unused and in their original condition.

• Returned items must not be disassembled, mounted, modified, or damaged due to user error or incorrect installation.

• Star Pine Auto Parts will not be held responsible for installation or labor expenses, towing expenses, or any additional repair expenses caused by the use of wrong or defective parts during installation. We do not cover shipping amounts or labor.

 

Warranty Claims:

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In the event of a warranty claim, an Engine Diagnostic Report is required from an ASE Certified Automotive facility. Star Pine Auto Parts is not responsible for improper installation and/or labor charges.

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If you have received a wrong or damaged item, please repackage the item(s) in the original container and contact us as soon as possible. We recommend that you inspect all shipping parts or packages thoroughly upon receipt for any signs of damage, missing, or incorrect parts. Reach out to us via call at (844-216-9304) or Live Chat with our customer service team for assistance with the return, replacement, or refund process. All warranties provided by Star Pine Auto Parts for damaged or incorrect parts will be void after 10 business days, regardless of fault. We are not responsible for lost or stolen packages, and claims for such incidents must be reported and processed through the shipping company. Warranty is void if the engine is returned with heat tabs missing, melted, or disassembled without express written authorization.

 

Return Procedure:

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To obtain an RMA (Return Merchandise Authorizations) receipt number, please contact us via call at (844-216-9304) or chat with our customer service team via Live Chat or email.

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Information Required:

• Customer's Name

• Email Address

• Contact Number

• Order Number or Invoice Number

• A detailed explanation of why the part is being returned

Once we receive your order details, we will send you the RMA number(s) along with return shipping instructions via email. An RMA number is required to track and process the return. Our customer care agents may contact you for additional information if necessary.

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Contact Us:

• Call Us: Monday to Friday from 8:30 AM to 5:30 PM

• Live Chat: Monday to Friday from 8:30 AM to 5:30 PM

• Email: Monday to Friday from 8:30 AM to 5:30 PM

 

Refund Processing:

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Refunds are generally processed and credited within 24-72 business hours from the time our warehouse receives your part(s) or package(s). Once the returned part(s) are inspected and checked by our mechanics, we will initiate the refund through the same payment method used to purchase the product. You will receive an email confirming the refund initiation. Returns may be subject to a 30% restocking fee. If payment was made by debit or credit card, it may take up to seven business days for the refund to reflect on your account.

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Cancellation Policy:

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Cancellation may be hindered if your order has been confirmed, packed, and shipped. We at Star Pine Auto Parts will do our best to accommodate the cancellation, but if unable, you may return the order following our Return Policy. You may cancel the order anytime before receiving our confirmation via email or call. Once confirmed, the order will be processed for shipment within 24 hours, and we will not be able to cancel the order after that time. Order cancellations may be subject to a 30% restocking fee. You can contact us via call at 8442169304 or have a live chat with our customer care team.

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Replacement Policy:

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Replacements will be shipped only upon the return of the initial product. Please ensure the product is securely packaged and returned to us in its original condition. If we replace your merchandise with another, the replacement is considered a repair of the original unit, and the original date of installation and mileage will remain in effect.

For further assistance, please visit our website at www.starpineautoparts.com.